Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
friendly staff
great location
dusty rooms
not perfectly clean windows
8.4/10
Great
Rooms
8.3
Location
9.3
Service
8.9
Dining
7.5
Guest reviews
8.4/10
based on 15 reviews
4/5
based on 2441 reviews
8.1
8.1/10 based on 4618 reviews
#7 of 37 hotels in Surfers Paradise based on Tripadvisor
Maggie
United Kingdom,
May
2024
8.8/10
The hotel had comfortable rooms, great pools, and a fantastic buffet breakfast. We would definitely stay again, although parking could be a concern.
Rooms
9.0
The room was the right size for us, very clean, and the bed was comfortable.
Service
9.0
The staff were wonderful, especially Karen at reception, calm, and very helpful.
Location
10.0
The location was perfect for our stay, within walking distance to Surfers Paradise and close to shopping centers, restaurants, and attractions.
Dining
7.0
The buffet breakfast was great with lots to choose from and wonderful staff. However, there were some sparse offerings, including empty bowls/plates.
Facilities
9.0
The facilities were excellent, loved the pools and the convenience of the G:link stop nearby.
William
United Kingdom,
April
2024
9.0/10
The hotel offers sensational buffet breakfast at 2:00 PM and has all the facilities possible. The rooms are spacious, clean, and comfortable, providing an added bonus. The service at Voco over New Years was super duper helpful, with an array of options available. The location is fantastic, just at an arms length from the beach and eateries, making it perfect for both business and leisure travelers. Despite minor inconveniences, dining is fresh with available options until 10 am. The facilities are modern and convenient, enhancing the overall experience.
Rooms
10.0
The rooms are spacious, clean, and comfortable, providing an added bonus.
Service
9.0
The service at Voco over New Years was super duper helpful, with an array of options available.
Location
9.0
The location is fantastic, just at an arms length from the beach and eateries, making it perfect for both business and leisure travelers.
Dining
8.0
Dining offers fresh options with available choices until 10 am.
Facilities
9.0
The facilities are modern and convenient, enhancing the overall experience.
Johnny
United Kingdom,
April
2024
8.6/10
The hotel is perfectly positioned in the heart of Surfers Paradise, making it convenient for travelers to access everything they need. The rooms, while a bit small, are well-equipped but could use some carpet cleaning. The service was exceptional, from the front desk assistance to housekeeping efficiency. The location is excellent, close to all amenities and the main areas of Surfers Paradise and the beach. However, the dining experience, though decently priced, could be better in terms of layout and variety.
Rooms
8.0
The rooms, even with only half of the window facing the ocean, were well-appointed and had everything needed, despite some carpet stains.
Service
9.0
The service was top-notch with helpful staff assisting with nearby parking and efficiently handling all aspects of our stay.
Location
10.0
The hotel is strategically positioned in the heart of Surfers Paradise, close to all attractions and amenities, offering easy access to the beach and main areas.
Dining
7.0
The dining experience was decently priced but could be improved in terms of layout and the variety of options.
Facilities
The hotel provides a range of facilities to make the stay comfortable and convenient for guests.
Harry
United Kingdom,
April
2024
8.8/10
I had a wonderful stay at this hotel. The rooms were very spacious for the two of us, and they were very clean and comfortable. The price was also very affordable, ranging from 149 to 179 dollars. The only minor issue was that some dust was noticeable in the room, and it would have been nice to have cleaner windows for a better view of the Beach/ocean.
Rooms
8.0
My room was spacious, clean, and comfortable.
Service
9.0
The staff here were amazing - so nice, welcoming, friendly, and always willing to help. I appreciated they provided change as coins for the cash I paid. It made things convenient and showed great attention to detail.
Location
9.0
The location of this hotel was perfect for me. It was conveniently close to restaurants, a bottle shop, and a convenience store. I loved being near the surfers Paradise area and having easy access to local shops. The tram stop right opposite the property was a great bonus.
Dining
9.0
The dining experience here was fantastic. I particularly enjoyed the private lounge with a lovely view and complimentary drinks. It felt like a great added bonus to my stay, enhancing the overall experience.
Facilities
9.0
The hotel facilities were top-notch. Everything from room service to housekeeping was excellent, and I appreciated the attention to detail in all services provided.
friendly staff
dusty rooms
Joseph
United Kingdom,
April
2024
8.4/10
My stay at the hotel was amazing and very comfortable. The rooms were clean when we arrived, but it was a bit inconvenient that there was no fridge or electrical equipment and only 2 lights in the room.
Rooms
8.0
I found the room amazing and very comfortable, but the lack of a fridge or electrical equipment was a downside.
Service
9.0
The staff went above-and-beyond to find me some parking, which made the check-in process easy. They were super friendly and exceptionally welcoming.
Location
10.0
The hotel's location was a perfect 10/10, right in the heart of Surfers Paradise, central to the beach and Cavil Avenue. It was amazing being right in the middle of the hustle and bustle, perfect for those who enjoy the vibrant atmosphere.
Dining
7.0
The dining experience was decent but nothing extraordinary. The European dishes were delicious, catering to all tastes, but the long queues due to slow table clearing were a drawback.
Facilities
8.0
The hotel offers a variety of facilities, including room service, dry cleaning, housekeeping, laundry, welcome drink, tours/ticket assistance, and happy hour.
Robert
United States,
March
2024
9.0/10
I had an amazing stay at this hotel! The rooms were extra luxurious and posh, with all amenities kept super clean. The staff was incredibly friendly and helpful. The location was unbeatable with the tram station right in front of the main entrance, and there was a convenient 24-hour convenience store on-site. The restaurants served amazing food too, making my experience truly enjoyable.
Rooms
9.0
The rooms were very nice and clean, providing great comfort just a short walk away from the bustling Gold Coast Night Life. The tram line being right at the front of the hotel was so convenient.
Service
9.0
The service was top-notch with staff coming to tidy up my room late, showing extreme friendliness, efficiency, and a warm welcome. They were truly dedicated to ensuring a pleasant stay for all guests.
Location
10.0
The location couldn't have been better, with easy access to all the attractions the Gold Coast has to offer. The tram stopping right outside the door made getting around a breeze, and everything you'd want to see or do was within walking distance.
Dining
8.0
The dining experience was overall fantastic. Despite some minor hiccups like slow replenishing of food, the meals were amazing. The omelette made for me was a great surprise, and the warm dishes were delicious.
Facilities
9.0
The facilities were top-notch, offering everything I needed for a comfortable stay. The hotel provided a range of services from room service to happy hour, ensuring a convenient and enjoyable experience.
Rebecca
United Kingdom,
February
2024
8.2/10
I had a wonderful stay at the hotel. The rooms were clean and comfortable with an amazing view, although they were a bit on the smaller side. The service was top-notch, with friendly staff always ready to help, making my stay even more enjoyable. The location was perfect, close to everything I needed, from the Cavill Avenue strip to the beach. The dining options were varied, though the portion sizes could have been a bit more generous. Overall, a great value for money experience.
Rooms
8.0
The rooms were clean, good size, and offered a comfortable stay with an amazing view.
Service
9.0
The service was excellent, with lovely staff always ready to assist.
Location
9.0
The hotel's location was perfect, close to the beach and all the attractions I wanted to visit.
Dining
7.0
The dining experience was satisfactory, with a good selection of choices, but the portion sizes were a bit small.
Facilities
8.0
The hotel offered a range of facilities to make my stay convenient and enjoyable.
Nicholas
United Kingdom,
February
2024
8.8/10
I absolutely loved my stay at this hotel! The room was modern, clean, and very accessible, which was perfect for my mother. The view of the ocean from the sunroom with a spa was just incredible. The service went above and beyond to make our stay memorable, and the location was fabulous with easy access to everything. The dining experience was delicious, although I wish it stayed open a bit longer. Overall, a fantastic choice for a relaxing and enjoyable vacation.
Rooms
9.0
The room with the huge comfy bed and sunroom with a spa and ocean view was everything we hoped for. Clean, modern, and very accessible, especially considering my mother's needs.
Service
9.0
The staff were great, helpful, and friendly, making our stay even more enjoyable. They truly went above and beyond to meet our needs.
Location
10.0
The location was fabulous, right in front of Surfers Paradise station with stunning views of the ocean. We didn't need a car as everything was within walking distance.
Dining
8.0
The Indian food we tried was delicious, catering to all tastes. I just wish the dining could stay open a bit longer for more flexibility.
Facilities
8.0
We enjoyed the facilities, especially the clean and accessible bathroom. It added a lot of convenience to our stay.
Steve
United States,
October
2023
8.2/10
The hotel's rooms were compact but well-equipped, offering a clean and tidy space. It would have been nice to have clearer windows facing the Beach. The service from the staff was consistently lovely and helpful. The location was convenient, with various amenities within walking distance. The dining experience was generally pleasant, albeit with some minor delays in replenishing items.
Rooms
8.0
The rooms were small but generally well-equipped, and cleanliness was maintained.
Service
9.0
I was impressed by the courteous and helpful service from the staff throughout my stay.
Location
9.0
The hotel's central location made it convenient to access necessary amenities within walking distance.
Dining
7.0
The dining experience was enjoyable overall, though there were slight delays in replenishing items at times.
Facilities
8.0
The facilities offered met my needs adequately during my stay.
Bob
United Kingdom,
October
2023
9.0/10
My stay at the hotel was truly wonderful. The rooms were clean, tidy, and offered a stunning view of the ocean. The robes and slippers provided added a touch of luxury, making it super comfortable after a long day of exploring. The staff was polite and attentive, ensuring a friendly and welcoming atmosphere. The location was ideal, close to public transport, the beach, and popular shopping areas. However, the dining experience had some shortcomings in terms of food quality. Overall, a great value for money stay with excellent facilities.
Rooms
9.0
The rooms were very clean and tidy, ideal with a view of the ocean, and super comfortable, exactly what I needed after a big day.
Service
9.0
The staff were probably the most friendly I've ever experienced, making my stay great value. The room was clean and comfortable, not too far from the main area but still quiet enough to relax.
Location
10.0
The location was perfect, with easy access to public transport, the beach, and popular shopping areas. Everything was conveniently close by, making it a fantastic stay.
Dining
8.0
The dining experience was sensational overall, but some items like the scrambled eggs were cold and the bacon had more fat than expected.
Facilities
9.0
The facilities were top-notch, offering everything I needed for a comfortable and enjoyable stay.
Charles
United Kingdom,
September
2023
8.4/10
I had a great stay at the hotel. The rooms were clean and modern, with everything I needed, but could do with an update. The service was amazing; they even upgraded us to a room with a great view. The location was perfect, close to attractions and right by a tram stop. The dining experience was delicious but could have had more variety. Overall, a wonderful stay with a few minor improvements.
Rooms
8.0
The rooms were clean and a great size, had everything we needed.
Service
9.0
The staff went above and beyond for us and were really lovely.
Location
10.0
The hotel is in an amazing spot, very close to attractions, the beach, and Cavil Avenue.
Dining
7.0
The dining was really nice, accompanied by their great wines.
Facilities
8.0
The facilities were great, fit for a comfortable stay.
Paul
United Kingdom,
August
2023
9.0/10
The hotel had everything we needed and more in the rooms. The location was central and convenient with easy access to transport. The service was fabulous, but there were slight concerns about the seedy neighborhood at times. The dining experience was a mix of great and disappointing moments. Overall, a comfortable and well-equipped stay.
Rooms
8.5
The rooms had everything we needed and more, clean, great view, and comfortable mattress.
Service
9.0
The staff were all courteous and friendly, offering great amenities.
Location
9.0
The hotel's location was central and right in front of the tram station, really convenient.
Dining
7.5
The dining experience had a great range of dishes but was slightly disappointing at times.
Facilities
9.0
The facilities were delightful with a range of amenities available.
Paul
United States,
July
2023
8.2/10
The hotel had nice rooms and delicious breakfast but cleanliness could be improved. The location was very close to the beach and convenient next to the tram station, even though there were some minor issues like getting burnt while turning on the shower. The service was top-notch, with very helpful and cheery staff ensuring guests used correct tongs for food. The dining experience was very good with a good choice of food, although not worth the money. Overall, a pleasant stay with minor room size issues.
Rooms
8.0
The rooms were nice and the breakfast was delicious, but they could be a bit bigger and cleaner.
Service
9.0
The service was very helpful, always cheery, and lovely, allowing for an early check-in and ensuring guests used the correct tongs when handling food.
Location
9.0
The location was great, very close to the beach and next to the tram station, with lots of restaurants nearby, including the famous Alfresco Italian Restaurant and Osaka Japan Kaiten.
Dining
7.0
The dining experience was very good with a good choice of food, but some may find it not worth the money.
Facilities
8.0
Various facilities were available and well-maintained.
Paul
United States,
June
2023
7.2/10
I had a mixed experience at this hotel. The rooms directly faced the Q1 building and the ocean, which was a great bonus, but they needed updating as they were very old-fashioned and drab. Despite that, the room was newly redecorated and very comfortable, although we had difficulty adjusting the temperature, which was a bit hot and stuffy overnight. The hotel overall felt a bit dated.
Rooms
7.0
The rooms offered a fantastic view but needed updating. The redecorated room was comfortable despite some temperature issues.
Service
8.0
The service was friendly and accommodating, with a hiccup of having my luggage thrown out when making a booking. Apart from that, the staff provided great and helpful service overall.
Location
7.0
The location was convenient, close to the beach, and easy to access everything needed for the stay, though some parts appeared a bit run down with empty shops around. However, it was not too far from the main strip and had a tram stop right in front, making it accessible.
Dining
7.0
The dining experience was a mix; the hotel provided a culinary delight with plenty of options for a satisfying meal. However, there were some inconsistencies in the quality and variety of the food.
Facilities
7.0
The hotel offered various facilities, although some areas seemed in need of updating or maintenance. Overall, the amenities provided were satisfactory.
Ryan
United Kingdom,
May
2023
7.8/10
I had an amazing time at this hotel. The room had eye-opening views of the ocean and a refreshing rainfall shower with quality Aveda toiletries. It was very clean every day. However, there was a mouldy smell, broken furniture, and noisy AC. The service was top-notch, but they need to look after members better. The location is perfect, right next to the tram line that can get you on a bus straight to the theme parks, very close to 24-hour convenient stores, and a nice short stroll to the beach and main bustle of Surfers Paradise. The dining was superb with so much to choose from, although some variation would be nice to prevent repetition. The hotel facilities were good overall.
Rooms
7.0
The room had eye-opening views of the ocean and a refreshing rainfall shower with quality Aveda toiletries. It was very clean every day.
Service
9.0
The service was amazing, and the staff were so friendly and welcoming.
Location
8.0
The location is perfect, right next to the tram line that can get you on a bus straight to the theme parks, very close to 24-hour convenient stores, and a nice short stroll to the beach and main bustle of Surfers Paradise.
Dining
8.0
The dining was amazing also, with so much to choose from and excellent quality, but some variation would be great to avoid feeling repetitive.
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